About the Battle to Onboard
The Battle to Onboard is Signicat’s regular report into digital identity and consumer attitudes towards onboarding across Europe.
Since 2016 we have asked consumers how they feel about the application processes offered by financial services providers—are they simple or frustrating, do they make good use of available technologies, and how many have simply given up part way through an application process?
Our most recent report is also our biggest, looking at more countries than ever before. Independent research provider Sapio Research surveyed over 7600 consumers across 14 Europan countries; Belgium, Denmark, Estonia, Finland, France, Germany, Lithuania, the Netherlands, Norway, Poland, Spain, Sweden, the UK, and Ukraine* for this report.
*this research and report was made before the Russian invasion of Ukraine
Our aim is to go beyond the usual stats of digital identity, such as usage and penetration, to better inform financial service providers how they can improve the onboarding experience from what consumers demand.